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REturn Process

Updated 3/10/20
West Paw and Planet dog toys are covered by a one time replacement guarantee, within 45 days of purchase
​Toys are covered for: damage, if the dog doesn't like the toy, if you need a different toy, a different colour or size
  • We can replace, exchange, or refund
  • In any case we need the physical toy back so we can claim back from our supplier
  • We do not cover shipping expenses
  • ​For refunds we only refund the price paid
Please fill out the appropriate form below before sending any items back to us
As of 1/11/2020
The Planet dog guarantee will no longer be able to cover:
  • Planet dog Snoops
  • Planet dog Link
  • Planet dog Mazee

Toys sold before this date will still be covered for a one-time replace/exchange or refund.

    REplace / Exchange

    On receipt of your toy, we will supply you with a code so you can purchase your replacement toy
    If your not sure of its name, please describe best you can
Submit

    Refund

    On receipt of the toy, we will refund the purchase price.
Submit
Address to send toys back to:
515 Wellington rd, Marton 4710

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Dog Mechanics est. 2012
  • About us
  • Training
    • Trick Training
  • Online courses
  • Contact us
  • SHOP